3.1. The company will not accept cancellations or rescheduling requests by phone. If the client wishes to cancel or reschedule a training course they must inform the company via email, or through the companys website contact form.
3.2. Rather than cancel a training course, the client may wish to reschedule on another date. The company will allow only one rescheduling per course under the terms shown below.
3.3. If the client wishes to reschedule a training course 14 days or more before the start date of the course, then the client will be liable to pay a rescheduling fee of £25 (Twenty Five Pounds). The rescheduled date will be mutually agreed. If no date can be reasonably agreed, the client will lose their deposit.
3.4. If the client wishes to reschedule a training course within 14 days or less, but not less than 7 days before the start date of the course, then the client will be liable to pay a rescheduling fee of £45 (Forty Five Pounds.) If less than or 7 days prior to the course, the reschedule will be treated as a cancellation. Reschedule payments must be made immediately via the company website. The rescheduled date will be mutually agreed. If no date can be reasonably agreed, the client will lose the full cost of the course.
3.5. Once a course has commenced through you downloading a manual, and, or, the undertaking of a theory test relating to the course, you will no longer be able to cancel the course, although you may reschedule your practical training date in accordance with our terms and conditions set out herein.
3.6. If the course has been purchased as part of a promotional offer, or discounted for whatever reason, the course may not be canceled except within seven (7) days of making the booking.
3.7. If the client cancels the training course 14 days or more before the start date of the course, the client will be liable for the half the cost of the course.
3.8. If the client cancels the training course within 14 days or less before the start date of the course, the client will be liable for the full cost of the course.
3.9. The company reserves the right to cancel, re-schedule or vary any course or part of a course for reasons beyond its control, including changes in regulations. If this were to happen and the client is unable to meet the new schedule the company will refund money paid for the course.
3.10. Should the company cancel a training course the company will not be liable for any costs incurred as a result, including loss of earnings or any other associated and, or consequential costs.
3.11. Only under exceptional circumstances, such as bereavement, will the company consider wavering their cancellation and rescheduling terms. This decision will be at the sole discretion of the company and will only be considered if the bereavement relates to an immediate family member, such as a partner, child, parent or sibling.